Most Important Issue

First responders must react to what occurs, which can often feel like a game of “Whack-a-Mole,” where a player uses a padded mallet to bop motorized pests on the head when they pop up. If you’ve ever played, you know additional moles continue to spring out ─ often players face several at the same time.

People frequently ask me to identify the most important issues in law enforcement today. In many ways, that’s like asking me to name the biggest moles rather than focus on preparing deputies and detention officers to successfully serve the community regardless of what problems surface. Using my “Whack-a-Mole” analogy, I certainly understand that we need to react and respond to the critters that surface most frequently. But as a leader, I know that difficulties of the moment are not necessarily the most important. Building and maintaining a team that anticipates and adapts to change is the most important issue in law enforcement today. It is also my most important duty. It is critical that I recruit, train, equip, support, and retain people who can protect and serve no matter what pops up.

Despite its status as a profession rich in history and tradition, a law enforcement officer does not operate in a static world. Even people who entered the field less than a decade ago find themselves working in a very different environment today. This reality certainly keeps me engaged, even after 45 years. No two days are the same, much less the years.

At our office, we have what we call “The Standard.” It is not a policy document, but rather a mindset. Although “standard” can mean garden-variety or average, we mean something quite different. Our standard is not mediocrity, but rather excellence, and we aspire to it every day. We anticipate change and, as creative-thinking, resilient problem-solvers, we adapt to emerging societal issues, law changes, and technology improvements.  In this way, we uphold our standard and build our culture regardless of the challenges we face.

I want to share three examples, starting with the growing mental health crisis. I am not just aware of the conversations occurring at the local, state, and federal levels; I participate in them, working with stakeholders, our Criminal Justice Resource Department, and my colleagues on the Governor’s Crime Commission. But deputies and detention officers experience the ramifications of this crisis daily and must adapt and increase their skills now. They do not have the luxury of such discussions, nor can they wait for mental health system reform, the completion of a new crisis facility, or the funding of a grant proposal. It is imperative that I provide them training and tools such as verbal judo classes, crisis intervention skills, mental health first aid, and similar courses. We see people’s daily struggles, witness the impact on loved ones, and respond to suicides and overdoses. Accordingly, I also continually monitor employee wellness and provide appropriate resources.

COVID-19 certainly brought with it many societal changes. The pandemic taught a master class in the importance of leveraging technology and modernizing long-standing policy. For example, even though video and audio equipment made virtual court appearances possible years before 2020, it took the crisis to accelerate the legal and cultural changes necessary to regularize this efficient practice. Therefore, throughout our agency, we examined where else this lesson might apply.  Now, we now primarily use video visitation at the detention center. Loved ones find it more convenient and detention officers have more time to attend to other critical duties. By embracing and adapting, we improved.

My final example shows that I do not only expect staff members to adapt to change ─ I also challenge myself to stay flexible. Although I still personally find it difficult to sport facial hair while wearing my dress uniform, I changed our policy when I saw clear evidence that deputies and detention officers with well-groomed beards, moustaches, or sideburns could be both professional and approachable. Likewise, I saw the merit in allowing visible tattoos. As society’s views toward body ink shifted, I recognized that by forbidding tattoos, we were causing exceptional applicants to apply elsewhere. A tattoo has no bearing on a person’s ability to perform his or her duties at the highest level; therefore, I changed my stance.

Referring again to “The Standard,” we must continually adapt, change, and grow.  Remaining nimble is our superpower, because maintaining the ability to provide for public safety, regardless of issue, problem, or emergency, will always be the most important issue in law enforcement.