Tropical Storm Chantal made landfall in South Carolina at 4:00 a.m. on Sunday, July 6, 2025, weakening into a tropical depression before noon. As late as 5:55 p.m., the National Weather Service maintained Orange County would likely get no more than two inches of rain with a reasonable “worst-case scenario” of less than four inches.
As we now know, Chantal stalled, doubled down, and dumped an unprecedented 10 inches of rain in Orange County. One person died when floodwaters trapped her vehicle as she traveled to work. First responders found her body about 18 hours later, changing the lives of her family and friends forever.
Other numbers also illustrate the devastation: almost 8,000 calls to 911 telecommunicators, 421 residential properties impacted (of these, the storm destroyed four and delivered major damage to 215 others), 190 residents displaced, 75 crashes/accidents, 14 people injured, and nine road closures. Financially, Orange County suffered more than $20.5 million in residential damage, almost $21 million in commercial destruction, and $28.2 million in harm to facilities such as public works yards and vehicles, water/wastewater treatment plants, and park buildings and equipment.
I want to acknowledge the stress and frustration involved in recovering from such a crisis. Times are undoubtedly tough in the aftermath of a natural disaster, and the road can be long. Western North Carolina, still digging out 10 months after Helene, knows the hardship all too well.
Fortunately, there is a process in place to assist with recovery. It involves coordinating many levels of government and takes time. The desire to return to normal quickly is understandable, but people who skip prescribed steps risk disqualifying themselves from sources of funding for which they might otherwise be eligible.
A full discussion of the process is beyond the scope of this column, but I want to summarize some highlights. It begins when local Emergency Management officials recommend and the chair of the Board of Commissioners declares a State of Emergency, both of which happened on July 7. County and municipal personnel then begin to assess the disaster’s local impact. Residents with damage or excessive debris may register with the county’s “Crisis Track” tool on the readyorange.org website. [This action is one avenue to document damage, but it is not the only way to preserve eligibility for financial relief should it be granted. People should also take photographs and save all receipts.] Additionally, representatives from the Federal Emergency Management Agency (FEMA) and the Small Business Administration make site visits; both entities have assistance programs with complex eligibility criteria.
After Orange County officials compile damage estimates, they submit a preliminary assessment to North Carolina Emergency Management. With damage exceeding $600,000, we potentially qualify for state assistance. Meanwhile, our losses are also combined with those of other affected counties. The collective total is used to determine if the state is eligible for other state and federal assistance.
My summary above is a simplified explanation of a complicated financial process. Meanwhile, volunteers begin efforts to help affected people with clean-up and emergency repairs. The Crisis Track reporting tool I mentioned earlier identifies the people who need assistance, their location, and the scope of their trouble. This information is then funneled to volunteer agencies with rosters of trained people ready to help with the physical demands of recovery, and to others capable of managing, tracking, and dispersing financial donations.
Most readers are at least somewhat familiar with the services of the American Red Cross. They responded immediately to help with Chantal recovery. Likewise, the North Carolina chapter of Volunteers Active in Disaster (VOAD) convened a diverse group of organizations to alleviate the storm’s impact by delivering services in an effective, efficient manner. According to their vision statement, VOAD wants to “… be the recognized non-governmental leader of the disaster preparedness, response, and recovery sector.” Some of the organizations currently working in Orange County include Baptists on Mission, Team Rubicon, Grounded Boots, the Homebuilders Association, and Habitat for Humanity.
Throughout my career, emergency management professionals and I have seen the dangers and inefficiencies of untrained volunteers showing up in the aftermath of a disaster. Despite their good intentions, they are often unprepared and ill-equipped for the danger and difficulty of the work. Likewise, an incoming tide of unsolicited, undirected donations becomes a management, storage, and disbursement challenge, one with which western North Carolina still wrestles. Please see links to agencies on readyorange.org and consider offering your financial support.
If you are physically able to help clean-up after disasters, I hope you will consider researching vetted, established volunteer groups in advance of the next crisis. Learn how to join their ranks. Tell them the Sheriff sent you!
